Frequently Asked Questions (FAQ)

1. What is a DD-214?

The DD-214, also known as the Certificate of Release or Discharge from Active Duty, is an essential document for military veterans. It provides a summary of a service member’s military career, including information on discharge status, awards, and dates of service. This document is required for veterans to access VA benefits, apply for jobs, and other essential services.

2. What is a DD-215?

A DD-215, or Correction to the DD-214, is issued to correct any errors or inaccuracies on your DD-214, such as incorrect discharge status, dates, or name misspellings. If you notice discrepancies in your DD-214, the DD-215 is the official form used to correct those issues.

3. Why should I use your service to obtain my DD-214 or DD-215?

While you can obtain your DD-214 or DD-215 through government channels for free, our service simplifies the process, saves you time, and ensures everything is done correctly the first time. We handle all paperwork, follow-ups, and submissions, so you don’t have to worry about the hassle. We offer fast, secure, and efficient service to ensure you get your document quickly.

4. How long does it take to receive my DD-214 or DD-215?

We pride ourselves on providing a lightning-fast turnaround. Most DD-214s are delivered within 1-3 business days, and we guarantee delivery within 14 days or your money back. The process for a DD-215 correction can take a bit longer, depending on the complexity of the corrections needed, but we ensure everything is processed as quickly as possible.

5. Is my personal information secure with your service?

Yes, your privacy and security are our top priority. We handle your personal information with the utmost care and ensure it is stored securely throughout the entire process. All data is processed using industry-standard encryption to protect your privacy.

6. How do I request my DD-214 or DD-215 through your service?

Requesting your DD-214 or DD-215 is simple and straightforward. Follow these steps:

  1. Select "Order Now": Begin by selecting the "Order Now" button on our website to start the process.

  2. Add to Cart: After selecting the "Order Now" option, you will be prompted to add the service to your cart. This ensures that you're ready to move forward with your request.

  3. Fill Out the Form: Once the item is in your cart, you'll be guided to a form where you'll enter your basic information. For a DD-214, we just need some personal and service-related details. If you're requesting a DD-215 due to a correction, we'll ask for specifics about the error(s) you need corrected, such as the incorrect names, dates, or discharge status.

  4. Go to Cart and Pay: After filling out the form, you'll proceed to your cart where you can review your request. Once you're sure everything is correct, you can complete your purchase by making the payment.

  5. We Handle the Rest: Once your order is confirmed and the payment is processed, our team will take over. We’ll manage all the paperwork, handle the submission, and ensure your DD-214 or DD-215 is delivered as quickly as possible.

If you're requesting a DD-215 correction, our team will guide you through every step of the process, ensuring all required documentation is submitted accurately and on time. We’ll take care of the paperwork for you, so you don’t have to worry about the complexities.

7. What happens if you can’t obtain my DD-214 or DD-215?

If, for any reason beyond our control, we’re unable to obtain your DD-214 or DD-215, we offer a 100% money-back guarantee. While we strive to retrieve your documents, there are rare instances where circumstances may prevent it. In such cases, you will receive a full refund. Please review our Money Back Guarantee on Why Pay? page.

8. Can I request a DD-214 or DD-215 for someone else?

Yes, you can request a DD-214 or DD-215 for a family member or loved one, as long as you have the necessary permission to do so. If you’re helping someone else, we may require a power of attorney or other documentation to verify your relationship.

9. Do I need to submit any supporting documents when requesting my DD-215?

For DD-215 corrections, supporting documentation may be required depending on the type of correction needed (e.g., medical records, discharge papers). Our team will provide clear instructions on what documentation is needed to ensure a smooth process.

10. Are there any fees for your services?

Yes, we charge a fee for our services to cover the cost of processing, handling, and submitting your request. However, we provide a transparent breakdown of all fees before you submit your request, so there are no hidden costs.

11. How can I contact you if I have more questions?

If you have any questions or need assistance, our dedicated team is here to help. Please reach out to us via email through our Contact Us page, and we’ll respond promptly to address your concerns.

12. What if I need my DD-214 or DD-215 urgently?

If you need your DD-214 or DD-215 urgently, rest assured that all orders are processed with urgency. Simply submit your request, and we will prioritize it to ensure you receive your documents as quickly as possible.